IMPROVING SERVICE AND PATIENT ORIENTATION: KDL OLYMP AND SK-PHARMACY EXCHANGED EXPERIENCE

At the site of the Single Distributor "SK-Pharmacy" a meeting was held with representatives of the clinical diagnostic laboratory "OLYMP". The parties discussed the business processes of the service model for equipping medical equipment in the field of clinical diagnostic laboratories.

Today, OLYMP is the leading system in the field of laboratory diagnostics in Kazakhstan. As the largest network with more than 500 treatment rooms and 18 laboratories, the company shared its experience in interacting with medical institutions, servicing the fleet of medical equipment, including spare parts and consumables, logistics, ensuring quality control, maintaining the cold chain, as well as centralizing the provision of laboratory services, including for the public sector. The company has a partnership with two metropolitan medical organizations, where clinical diagnostic laboratories are successfully operating.

SK-Pharmacy studies leading practices, including those in the field of laboratory diagnostics. The exchange of information is carried out on all topical issues in the framework of equipping with medical equipment. As a result, the best mechanisms are identified, which are taken into account and implemented in the activities of a single distribution.

Taking into account the instructions of the President to centralize the purchase of medical equipment on the basis of SK-Pharmacy, ensuring the uninterrupted performance of the supplied equipment in providing high-quality medical care is of no small importance.

SK-Pharmacy, in turn, is systematically working on a service model for equipping medical equipment, aimed at reducing budget expenditures and minimizing the downtime of equipment due to its malfunction, as well as improving the service support of medical equipment.

The service model of equipping with medical equipment is primarily aimed at providing quality services to the population and towards a patient-centered approach in healthcare.

At the end of the meeting, the parties agreed on partnership and expressed their readiness to cooperate in the framework of equipping and improving the service of medical equipment. Representatives of the two companies noted that the state and business should work together on the tasks set and develop in parallel. After all, the ultimate goal is to develop the country's healthcare sector and improve the service for patients in Kazakhstan.

Reference:

The independent network of clinical diagnostic laboratories "OLYMP" has been operating in the market of services in the field of laboratory diagnostics since January 2007. The mission of the Company is high-quality, timely and affordable laboratory diagnostics using modern and high-precision equipment. "KDL OLYMP" today is the largest network of private laboratories in Kazakhstan - more than 500 treatment rooms and 18 laboratories.