SK-PHARMACY CONTACT CENTER IS AN ELEMENT OF PROTECTION OF THE RIGHTS OF PATIENTS

The press service of the Single Distributor spoke at the UNICEF training. On January 16, 2022, employees of the Single Distributor spoke at the training of the Diabetes Association of the Republic of Kazakhstan, timed to coincide with the launch of a guide for patients with the support of UNICEF.

The Diabetes Association of the Republic of Kazakhstan, with the support of UNICEF, has prepared a Guidelines for self-management of chronic disease and well-being for children and adolescents with diabetes and their parents. As part of the launch of this Guide, a series of patient training sessions are being conducted.

The head of the press service of SK-Pharmacy, Aigerim Smailova, spoke about the work of the contact center of the Single Distributor 1439, as an element of protecting the rights of patients. In order to track issues of free medicine provision and work with patients directly, the Single Distributor has a contact center with the short number 1439. It accumulates all data from the population about failures in the supply of medicine.

Patients from all over Kazakhstan can call the short number 1439 free of charge from any landline phone. Contact center operators will provide information on the timing, volume and planned dates for the delivery of necessary medicines dispensed free of charge. For the convenience of patients, information about the contact center is available in all medical organizations.

All requests are promptly considered, and if necessary, the medicine will be redirected from another medical organization, or the medicine will be delivered from a special hub where a stock of necessary medicines is stored.

In addition, feedback channels have been established to improve interaction with the public. This is the official website, the Chairman's Blog, For Patients, People's Control, Report Abuse sections of the official website, which can be accessed online for feedback. Monitoring and feedback with patients, public organizations is also carried out through the social networks Facebook, Instagram, WhatsApp.

UNICEF operates to ensure the rights and well-being of every child. Together with its partners, UNICEF is working in 190 countries and territories around the world to make its commitments a reality, with a particular focus on reaching the most disadvantaged and excluded children; working for the benefit of children in all corners of the world.